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At TippyToad, we take great pride in the products and customer care we offer to our customers. Our products and service is backed by our 100 percent satisfaction guarantee. Should circumstances arise that you need to cancel or return your order, please review our returns and refund policy below. We will ensure prompt processing of your order cancellation or return and credit to your account.
Personalized Products: We guarantee the quality and accuracy of all our personalized products. Personalized products are non-returnable and non-refundable unless your item was defective or an error was made on your order. Personalized products can only be returned and refunded if we made an error on your order or your order was defective or broken and you do not want a free replacement order shipped to you.
Returns must be post-marked within 30 days of order receipt. We do not accept partial orders. Products altered in any way, including engraving, gift box removal, ribbon or decoration removal, or blemishes created by mishandling of the product, cannot be returned and will not be refunded.
Non-Personalized Products: A 15% restocking fee will be deducted from all non-personalized return refunds. We do not accept partial orders. Products altered in any way, including gift box removal, ribbon or decoration removal, or blemishes created by mishandling of the product, cannot be returned and will not be refunded. Returns must be post-marked within 30 days of order receipt.
You will receive a receipt confirmation via email when your return is received and processed. This email will also confirm the credit card used to place your order has been credited. Once funds are credited, they will post to your credit card or bank account within 3 business days.