Frequently Asked Questions
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 10 business days production time for your order to ship out, average shipping times are 1 to 5 days depending on your geographical location in relation to our fulfillment facilities.
Tracking numbers will be provided via email after your order has been SHIPPED. If you have questions regarding the status of your order please email us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
Tippytoad offers a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to notify us of any issues with your order. For any issues regarding your order please email email@example.com. Our friendly and experienced customer care specialists are here to help resolve any issues or concerns. Please Include your order number when contacting us about any order issues.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
If your order is not already in the process of being personalized you may cancel your order for a full refund minus any proofing or custom plate fees.
Do to the unreusable nature of personalized products, any product that has already been personalized cannot be cancelled or refunded.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 24 hours.
How long does shipping take?
Shipping times vary depending on your shipping-to address in relationship to the locaction of our fulfillment facilities. The average shipping time is 1 to 5 business days via standard ground shipping.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.